Outage in Onfido
Document report and Autofill not being processed in US
Resolved MajorIncident Report
We have a high error rate in document report processing and autofill. Our team is investigating
Components affected
Onfido Document VerificationTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 01/21/2026 12:34PM
This issue is now resolved:
Between 10:30 and 12:00 UTC, document reports could not be processed and autofill requests were failing. Starting from 12:00, live traffic was unaffected. From 12:00 to 12:30 UTC, pending reports were processed.
We take a lot of pride in running a robust, reliable service and we're working hard to make sure this does not happen again. A detailed postmortem will follow once we've concluded our investigation.
MONITORING
3 months ago - at 01/21/2026 12:07PM
We have deployed a fix. New document reports and autofill requests are being processed normally. We will rerun the earlier impacted reports.
IDENTIFIED
3 months ago - at 01/21/2026 11:49AM
We have identified the issue as a configuration issue between services, and are working on a fix.
INVESTIGATING
3 months ago - at 01/21/2026 11:05AM
We have a high error rate in document report processing and autofill. Our team is investigating
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