Outage in Onfido

Document report and Autofill not being processed in US

Resolved Major

January 21, 2026 - Started about 21 hours ago - Lasted about 2 hours
Official incident page

Incident Report

We have a high error rate in document report processing and autofill. Our team is investigating

Components affected

Onfido Document Verification

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Latest Updates ( sorted recent to last )

RESOLVED about 20 hours ago - at 01/21/2026 12:34PM

This issue is now resolved:

Between 10:30 and 12:00 UTC, document reports could not be processed and autofill requests were failing. Starting from 12:00, live traffic was unaffected. From 12:00 to 12:30 UTC, pending reports were processed.

We take a lot of pride in running a robust, reliable service and we're working hard to make sure this does not happen again. A detailed postmortem will follow once we've concluded our investigation.

MONITORING about 20 hours ago - at 01/21/2026 12:07PM

We have deployed a fix. New document reports and autofill requests are being processed normally. We will rerun the earlier impacted reports.

IDENTIFIED about 21 hours ago - at 01/21/2026 11:49AM

We have identified the issue as a configuration issue between services, and are working on a fix.

INVESTIGATING about 21 hours ago - at 01/21/2026 11:05AM

We have a high error rate in document report processing and autofill. Our team is investigating

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