Outage in Onfido
QES tasks cannot complete because our provider is encountering issues.
Resolved MajorIncident Report
Summary AI Generated
Onfido's QES (Qualified Electronic Signature) tasks could not complete for 41 minutes due to issues with their electronic signature provider. The provider resolved the underlying problem, allowing QES tasks to resume completion, and any tasks that were started during the incident were automatically resumed. The service was confirmed fully operational with no errors detected after the fix.
We cannot complete QES tasks because our electronic signature provider is encountering issues.
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 05/09/2026 12:03PM
The service is operational, no error where detected after the fix.
MONITORING
7 days ago - at 05/09/2026 11:32AM
Our provider fixed the issue. QES tasks are completing now.
Tasks started during the incident were resumed.
IDENTIFIED
7 days ago - at 05/09/2026 11:27AM
The provider is working on a fix.
IDENTIFIED
7 days ago - at 05/09/2026 11:27AM
We cannot complete QES tasks because our electronic signature provider is encountering issues.
Latest Onfido outages
QES tasks outage - 12 days ago
QES tasks degraded performance - 25 days ago
QES tasks partial outage - 3 months ago
QES tasks degraded performance - 3 months ago
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