Outage in Onfido
QES tasks outage
Resolved MajorIncident Report
Summary AI Generated
Onfido experienced a major outage affecting QES (Qualified Electronic Signature) tasks, preventing all QES tasks from completing due to issues with their provider. The incident lasted 1.8 hours, with the provider fixing the underlying issue and Onfido resuming blocked tasks before confirming full operational status.
We noticed an issue with our QES tasks, we're investigating.
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Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 05/05/2026 08:39AM
QES is operational again.
MONITORING
12 days ago - at 05/05/2026 08:04AM
The issue has been fixed. We're monitoring and resuming blocked QES tasks, if they can be.
IDENTIFIED
12 days ago - at 05/05/2026 07:35AM
Our provider is fixing the issue. QES tasks still cannot complete.
IDENTIFIED
12 days ago - at 05/05/2026 06:56AM
Our provider is experiencing issues. All QES tasks cannot complete for now.
INVESTIGATING
12 days ago - at 05/05/2026 06:52AM
We noticed an issue with our QES tasks, we're investigating.
Latest Onfido outages
QES tasks degraded performance - 25 days ago
QES tasks partial outage - 3 months ago
QES tasks degraded performance - 3 months ago
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