Outage in Onfido
Degraded performance for Identity Reports in UK jurisdiction
Resolved MinorIncident Report
Summary AI Generated
Onfido experienced degraded performance for Identity Reports in the UK jurisdiction due to issues with one of their providers, resulting in a slight decrease in clear rates. The incident affected the Identity Enhanced component for 51 minutes. The issue was resolved after implementing a fix and monitoring confirmed that all clear rates returned to normal.
We are facing issues with one of our providers and we see a slight decrease in clear rate for Identity Reports in UK jurisdiction
Components affected
Onfido Identity EnhancedTrusted by 1,000+ teams
Never miss outages in third-party dependencies
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 05/12/2026 01:14PM
All reports are back to normal.
MONITORING
4 days ago - at 05/12/2026 12:55PM
A fix has been implemented and we are monitoring the results. All clear rates should be back to normal
IDENTIFIED
4 days ago - at 05/12/2026 12:25PM
We are facing issues with one of our providers and we see a slight decrease in clear rate for Identity Reports in UK jurisdiction
Latest Onfido outages
QES tasks outage - 12 days ago
QES tasks degraded performance - 25 days ago
QES tasks partial outage - 3 months ago
QES tasks degraded performance - 3 months ago
Never miss outages in third-party dependencies
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
