Outage in Onfido
QES tasks partial outage
Resolved MajorIncident Report
One of our provider is experiencing issues. QES capture tasks will fail and QES verification tasks will have an increase in TaT.
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 02/03/2026 01:16PM
We can confirm the error stopped and services are stable and operational.
MONITORING
2 days ago - at 02/03/2026 12:46PM
The provider fixed the issue. We can confirm our QES tasks are now processed correctly.
We'll monitor the situation to make sure the error is indeed fixed.
IDENTIFIED
2 days ago - at 02/03/2026 12:16PM
The provider is still working on a fix.
QES verification tasks may start to time out, depending on their configuration, as we passed 90 minutes of downtime.
IDENTIFIED
2 days ago - at 02/03/2026 11:44AM
The provider is still working on a fix.
IDENTIFIED
2 days ago - at 02/03/2026 11:13AM
The provider is working on a fix, QES is still suffering a partial outage.
IDENTIFIED
2 days ago - at 02/03/2026 10:42AM
One of our provider is experiencing issues. QES capture tasks will fail and QES verification tasks will have an increase in TaT.
Latest Onfido outages
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