Outage in Onfido

Service Degradation - Manual Tasks (EU)

Resolved Minor

January 28, 2026 - Started 6 days ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently investigating this issue.

Components affected

Onfido Document Verification

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Latest Updates ( sorted recent to last )

RESOLVED 5 days ago - at 01/28/2026 03:22PM

Incident is fully resolved, manual processing is now working normally.
Manual reports will keep having an increased turn around time for a few more hours while it works through the task backlog.

MONITORING 6 days ago - at 01/28/2026 11:58AM

Issue found and fixed.
Increased turn around time for manual reports.
Estimated time to live manual processing is 4h.

INVESTIGATING 6 days ago - at 01/28/2026 11:16AM

We are currently investigating this issue.

Latest Onfido outages

QES tasks degraded performance - about 10 hours ago

Document report and Autofill not being processed in US - 13 days ago

Document processing delayed processing - 26 days ago

Issues when processing facial checks in Europe region - 26 days ago

Facial similarity delayed processing - 26 days ago

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