Severe service disruption across the platform in EU

This incident has been resolved.

We apologise for the service disruption.

We'll share a public post-mortem later.

We continue to monitor the recovery and work on processing reports delayed during the incident.

Processing has recovered across the platform.

Multiple products are stable, but still see some degraded performance.

Further recovery steps have been taken to stabilize the platform.

We are recovering, but still have high error rates. We continue to investigate residual issues.

A fix has been implemented and we are monitoring.

We have identified the issue and we are working on a fix

We are currently investigating an issue that is causing service disruption across multiple products.