Outage in Onfido
Errors when processing checks in Canada region
Resolved MajorIncident Report
The issue has been identified and we are proceeding to the fix. We will provide an update in 15 minutes.
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 12/19/2025 11:00AM
This incident has been resolved. We are working on the Post Mortem.
MONITORING
4 days ago - at 12/19/2025 10:52AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
4 days ago - at 12/19/2025 10:39AM
We are continuing to work on a fix for this issue.
IDENTIFIED
4 days ago - at 12/19/2025 10:35AM
The issue has been identified and we are proceeding to the fix. We will provide an update in 15 minutes.
Latest Onfido outages
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QES/OTP performance is degraded - 2 months ago
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