Outage in Onfido
Degraded performance of QES and Evidence File products
Resolved MajorIncident Report
Our QTSP provider is currently experiencing technical issues that are impacting the performance of our Qualified Electronic Signature (QES) and Evidence File services.
We are actively monitoring the situation and will provide updates as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 12/18/2025 12:31PM
The incident was resolved
MONITORING
5 days ago - at 12/18/2025 11:49AM
Performance of the Evidence File service has been fully restored. However, the Qualified Electronic Signature (QES) service continues to experience significant degradation due to ongoing issues on the QTSP provider’s side.
We are actively monitoring the situation and will share further updates as soon as possible.
MONITORING
5 days ago - at 12/18/2025 11:26AM
Our QTSP provider is currently experiencing technical issues that are impacting the performance of our Qualified Electronic Signature (QES) and Evidence File services.
We are actively monitoring the situation and will provide updates as soon as more information becomes available.
Latest Onfido outages
Errors when processing checks in Canada region - 4 days ago
Delays on Dashboard - 14 days ago
Unable to create reports in EU - 14 days ago
High flagging rate for Document Video Reports - about 1 month ago
QES/OTP performance is degraded - 2 months ago
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