Outage in Onfido

Degraded performance of QES and Evidence File products

Resolved Major

December 18, 2025 - Started about 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

Our QTSP provider is currently experiencing technical issues that are impacting the performance of our Qualified Electronic Signature (QES) and Evidence File services. We are actively monitoring the situation and will provide updates as soon as more information becomes available.

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 12/18/2025 12:31PM

The incident was resolved

MONITORING about 2 months ago - at 12/18/2025 11:49AM

Performance of the Evidence File service has been fully restored. However, the Qualified Electronic Signature (QES) service continues to experience significant degradation due to ongoing issues on the QTSP provider’s side.

We are actively monitoring the situation and will share further updates as soon as possible.

MONITORING about 2 months ago - at 12/18/2025 11:26AM

Our QTSP provider is currently experiencing technical issues that are impacting the performance of our Qualified Electronic Signature (QES) and Evidence File services.
We are actively monitoring the situation and will provide updates as soon as more information becomes available.

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