Outage in Onfido
Document processing delayed processing
Resolved MajorIncident Report
We are currently investigating an issue that is causing delays to process Document reports and tasks.
Components affected
Onfido Document VerificationTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
IDENTIFIED
4 months ago - at 01/07/2026 03:29PM
We are now recovering, but still have a significant error rate. We are investigating the remaining errors.
INVESTIGATING
4 months ago - at 01/07/2026 02:27PM
We are currently investigating an issue that is causing delays to process Document reports and tasks.
Latest Onfido outages
QES tasks degraded performance - 5 days ago
QES tasks partial outage - 3 months ago
QES tasks degraded performance - 3 months ago
Service Degradation - Manual Tasks (EU) - 3 months ago
Document report and Autofill not being processed in US - 3 months ago
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