Outage in Onfido
QES increased turnaround time
Resolved MinorIncident Report
We are facing a partial outage with our provider which leads to increased turnaround time QES tasks
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 09/27/2025 11:17AM
The incident has been resolved. All impacted requests during the period of instability were processed through our retry mechanism.
MONITORING
about 1 month ago - at 09/27/2025 11:16AM
Our provider recovered and the turnaround times are back to normal values.
IDENTIFIED
about 1 month ago - at 09/27/2025 10:44AM
Our provider is still facing partial outage but our TaT have improved and the issue is being monitored
IDENTIFIED
about 1 month ago - at 09/27/2025 09:50AM
We are facing a partial outage with our provider which leads to increased turnaround time QES tasks
Latest Onfido outages
QES/OTP performance is degraded - 15 days ago
Outage in the US region - 15 days ago
QES performance is affected in EU - 15 days ago
Services down in US region - 16 days ago
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