Outage in Onfido
QES increased turnaround time
Resolved MinorIncident Report
We are facing a partial outage with our provider which leads to increased turnaround time QES tasks
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 09/27/2025 11:17AM
The incident has been resolved. All impacted requests during the period of instability were processed through our retry mechanism.
MONITORING
2 months ago - at 09/27/2025 11:16AM
Our provider recovered and the turnaround times are back to normal values.
IDENTIFIED
2 months ago - at 09/27/2025 10:44AM
Our provider is still facing partial outage but our TaT have improved and the issue is being monitored
IDENTIFIED
2 months ago - at 09/27/2025 09:50AM
We are facing a partial outage with our provider which leads to increased turnaround time QES tasks
Latest Onfido outages
High flagging rate for Document Video Reports - 16 days ago
QES/OTP performance is degraded - about 1 month ago
Outage in the US region - about 1 month ago
Increased turnaround time for document check processing in the EU region - about 1 month ago
QES performance is affected in EU - about 1 month ago
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