Outage in Onfido
QES increased turnaround time
Resolved Minor
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Outage Details
We are facing a partial outage with our provider which leads to increased turnaround time QES tasks
Latest Updates ( sorted recent to last )
RESOLVED
14 days ago - at 09/27/2025 11:17AM
The incident has been resolved. All impacted requests during the period of instability were processed through our retry mechanism.
MONITORING
14 days ago - at 09/27/2025 11:16AM
Our provider recovered and the turnaround times are back to normal values.
IDENTIFIED
14 days ago - at 09/27/2025 10:44AM
Our provider is still facing partial outage but our TaT have improved and the issue is being monitored
IDENTIFIED
14 days ago - at 09/27/2025 09:50AM
We are facing a partial outage with our provider which leads to increased turnaround time QES tasks
Latest Onfido outages
Increase in webhooks latency - 2 days ago
Identity Enhanced is experiencing a significant decrease in TaT for applicants globally (excluding UK, US applicants) - 2 days ago
Increased document report TaT in the EU cluster - 17 days ago
Increase of withdrawn device intelligence reports - 18 days ago
Delays in Webhook delivery in EU region - 24 days ago
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