Outage in Onfido

Identity Enhanced is experiencing a significant decrease in TaT for applicants globally (excluding UK, US applicants)

Resolved Major
October 09, 2025 - Started 2 days ago - Lasted about 3 hours
Official incident page

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Outage Details

TaT of Identity Enhanced are affected and could be lower than usual. We are in contact with our providers in order to resolve this issue as soon as possible
Components affected
Onfido Identity Enhanced Onfido Identity Enhanced
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 10/09/2025 12:54PM

The issue on the provider's side was resolved. All the affected reports will be fixed.

IDENTIFIED 2 days ago - at 10/09/2025 12:28PM

Our provider has identified the issue and is actively working on a fix.

IDENTIFIED 2 days ago - at 10/09/2025 11:29AM

The issue is identified, and the provider is working on the fix, but does not provide an ETA yet.

IDENTIFIED 2 days ago - at 10/09/2025 10:36AM

Our provider is working on fixing the issue.

IDENTIFIED 2 days ago - at 10/09/2025 09:45AM

We are in contact with our providers in order to resolve this issue as soon as possible

INVESTIGATING 2 days ago - at 10/09/2025 09:42AM

We are continuing to investigate this issue.

INVESTIGATING 2 days ago - at 10/09/2025 09:41AM

TaT of Identity Enhanced are affected and could be lower than usual.

We are in contact with our providers in order to resolve this issue as soon as possible

Latest Onfido outages

Increase in webhooks latency - 2 days ago
QES increased turnaround time - 14 days ago
Increased document report TaT in the EU cluster - 17 days ago
Increase of withdrawn device intelligence reports - 18 days ago
Delays in Webhook delivery in EU region - 24 days ago

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