Outage in Onfido
Identity Enhanced is experiencing a significant decrease in TaT for applicants globally (excluding UK, US applicants)
Resolved MajorIncident Report
TaT of Identity Enhanced are affected and could be lower than usual.
We are in contact with our providers in order to resolve this issue as soon as possible
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Latest Updates ( sorted recent to last )
RESOLVED
26 days ago - at 10/09/2025 12:54PM
The issue on the provider's side was resolved. All the affected reports will be fixed.
IDENTIFIED
26 days ago - at 10/09/2025 12:28PM
Our provider has identified the issue and is actively working on a fix.
IDENTIFIED
26 days ago - at 10/09/2025 11:29AM
The issue is identified, and the provider is working on the fix, but does not provide an ETA yet.
IDENTIFIED
26 days ago - at 10/09/2025 10:36AM
Our provider is working on fixing the issue.
IDENTIFIED
26 days ago - at 10/09/2025 09:45AM
We are in contact with our providers in order to resolve this issue as soon as possible
INVESTIGATING
26 days ago - at 10/09/2025 09:42AM
We are continuing to investigate this issue.
INVESTIGATING
26 days ago - at 10/09/2025 09:41AM
TaT of Identity Enhanced are affected and could be lower than usual.
We are in contact with our providers in order to resolve this issue as soon as possible
Latest Onfido outages
QES/OTP performance is degraded - 15 days ago
Outage in the US region - 15 days ago
QES performance is affected in EU - 15 days ago
Services down in US region - 15 days ago
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