Outage in OpenPhone

Service interruption

Resolved Minor
May 15, 2023 - Started 12 months ago - Lasted 31 minutes
Official incident page

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Outage Details

Our engineers are currently investigating a system-wide outage affecting the ability to make and receive calls. This is the highest priority, and the team is all hands on deck, working on a resolution for you. We apologize for the trouble caused. Please stay tuned as we provide updates on this.
Components affected
OpenPhone Android App OpenPhone Web App OpenPhone Calling OpenPhone Mac App OpenPhone Voicemail OpenPhone IOS App OpenPhone Text Messaging
Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 05/15/2023 07:14PM

The fix has been tested and we received feedback that all systems are 100% operational. Thank you for your patience with us. You are good to go!

MONITORING 12 months ago - at 05/15/2023 07:08PM

We are continuing to monitor for any further issues.

MONITORING 12 months ago - at 05/15/2023 07:06PM

Our team has worked on a fix and is closely monitoring the results. You should be able to make and receive calls now.

INVESTIGATING 12 months ago - at 05/15/2023 06:44PM

Our engineers are currently investigating a system-wide outage affecting the ability to make and receive calls. This is the highest priority, and the team is all hands on deck, working on a resolution for you. We apologize for the trouble caused.

Please stay tuned as we provide updates on this.

Latest OpenPhone outages

Issues with inbound and oubtound calls - 15 days ago
App Outage - 22 days ago
Delayed call and text notifications - 3 months ago
Delay with AI Call Transcripts + Summaries - 3 months ago
Users with "member" role unable to access the app - 3 months ago

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