Outage in OverDrive

Kanopy videos on some Samsung TVs not playable

Resolved Minor
March 29, 2024 - Started about 1 month ago - Lasted 4 days
Official incident page

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Outage Details

We are currently investigating an issue where some Kanopy users are encountering a "Player Loading Error" when attempting to play videos on Samsung TVs.
Components affected
OverDrive Downloading
Latest Updates ( sorted recent to last )
RESOLVED 29 days ago - at 04/02/2024 08:43PM

This incident has been resolved and users who were having issues watching films on Samsung TVs should be able to get back to enjoying titles.

INVESTIGATING about 1 month ago - at 03/29/2024 08:54PM

Our team is continuing to work on a resolution for this issue.

INVESTIGATING about 1 month ago - at 03/29/2024 04:52PM

We have identified that this is only impacting some Samsung TV models and only some video titles.

INVESTIGATING about 1 month ago - at 03/29/2024 12:06PM

We are currently investigating an issue where some Kanopy users are encountering a "Player Loading Error" when attempting to play videos on Samsung TVs.

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