Outage in Pantheon

Intermittent site errors

Resolved Minor
March 20, 2024 - Started about 2 months ago - Lasted about 4 hours
Official incident page

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Outage Details

Internal monitoring has detected elevated error levels for site application responses. We are actively investigating this at the highest priority and will update as soon as we have more information. Impacts are slow loading pages, application did not respond in time and 500 error response codes.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/21/2024 12:09AM

This incident has been resolved.

MONITORING about 2 months ago - at 03/20/2024 11:16PM

We continue to monitor the implemented fix closely, and the platform is currently stable. We'll provide another update within the next 30 minutes to an hour or as soon as further information becomes available.

MONITORING about 2 months ago - at 03/20/2024 09:52PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 03/20/2024 09:40PM

Our Engineering team has pinpointed the issue, with the resolution currently in progress. We sincerely appreciate your patience and understanding as we work through this process.

INVESTIGATING about 2 months ago - at 03/20/2024 08:51PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 03/20/2024 08:22PM

We are continuing our investigation on this and will post further updates.

INVESTIGATING about 2 months ago - at 03/20/2024 07:46PM

Internal monitoring has detected elevated error levels for site application responses. We are actively investigating this at the highest priority and will update as soon as we have more information. Impacts are slow loading pages, application did not respond in time and 500 error response codes.

Latest Pantheon outages

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