Is Pantheon Customer Sites down? Check the current status
Pantheon Customer Sites is operational
Updated
Pantheon Customer Sites is operational
Updated
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IsDown pulls data from Pantheon's status page every few minutes and collects user-reported issues. Refresh the page to see if there are any updates.
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
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IsDown has tracked 78 incidents for Pantheon Customer Sites since started monitoring Pantheon status in August 2020.
4 days ago · lasted about 2 hours
We are currently investigating an issue affecting non-Live environments on some sites. Users may see 504 “Database not responding” errors or encounter workflow failures involving database access. Live environments on paid sites are not impacted. ... More details
17 days ago · lasted 1 day
Pantheon has identified an issue that is causing intermittent unavailability for non-Live environments, including Dev, Test, and Multidev. The current symptoms are a 504 response when trying to access the environment, inability to connect via Term... More details
5 months ago · lasted 6 days
Between November 5 and November 8, 2024, a critical security update was applied to Solr 8 across our platform. During this process, a subset of customers experienced issues with their Solr schema reverting to a previous version. This schema revers... More details
We've tracked and collected 78 incidents for Pantheon Customer Sites since started monitoring Pantheon status
Customer Sites is part of Pantheon. Check the Pantheon's status.
2 incidents in 2025
Number of Incidents
2 issues
Last incident
4 days ago
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Pantheon Customer Sites isn't down. You can check Pantheon Customer Sites status and incident details on the top of the page. IsDown continuously monitors Pantheon Customer Sites official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Pantheon Customer Sites is currently operational. You can check Pantheon Customer Sites status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Pantheon Customer Sites being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Pantheon Customer Sites official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Pantheon Customer Sites last outage was on April 14, 2025 with the title "Intermittent database access issues on non-live environments"
IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
IsDown offers an easy way to monitor Pantheon with maximum flexibility
IsDown monitors Customer Sites for major outages. A major outage is when Customer Sites experiences a critical issue that severely affects one or more services/regions. When Pantheon marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors Pantheon status page for minor outages. A minor outage is when Customer Sites experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in Pantheon status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Pantheon publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors Pantheon and all their 9 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Pantheon and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
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