Degraded Availability of Static Files

We're continuing to monitor the deployed fix and have not received any new reports since implementation. Thank you for your patience — we'll share further updates as they become available.

We are still monitoring the fix that was deployed and we have not encountered any new reports. Thank you for your patience and we will post new updates as they become available.

A platform-wide fix has been deployed and we are seeing improvements to the system. We will provide another update as soon as we have more information.

Our Engineering team is actively working on a platform-wide fix and will provide another update in 3–4 hours or sooner if new information becomes available.

If you encounter this issue, please contact Support so we can assist by reloading your site's filesystem cache.
No data loss has occurred, and we appreciate your patience.

We are continuing to work on a fix for this issue.

We are actively working on a fix for the intermittent or degraded availability of files and are focused on implementing a platform-wide solution.

We will provide another update within the next 1–3 hours, or sooner if additional information becomes available.

Thank you for your patience and understanding.

Following the global upstream provider outage on June 12, we have identified a lingering issue affecting the availability of static files on some sites. In certain cases, files that exist on the platform may return a 404 error or be inaccessible by the PHP application.

Our engineering team is actively investigating a platform-wide solution to resolve this inconsistency. In the meantime, if you encounter this issue, please reach out to our Support team. We are able to assist by reloading the affected site's filesystem cache to restore correct file availability.

There is no data loss associated with this issue.

We will provide updates as we make progress, thank you for your understanding.