Outage in Pantheon
Database Connection Issues and 504 Errors on Subset of Sites
Resolved MajorIncident Report
Summary AI Generated
A subset of Pantheon-hosted customer sites experienced database connection issues and 504 errors, causing timeouts and failed page loads for site visitors. The incident lasted approximately 1.3 hours before a fix was implemented and the situation was monitored. The incident was fully resolved shortly after the fix was applied.
We are currently investigating an issue causing 504 errors on a subset of hosted customer sites. Some visitors may experience timeouts or failed page loads.
Our team is actively working to identify the root cause. We will post an update as soon as we have more information.
If you need immediate assistance:
General concerns:
Open a chat with our support bot and request to open a ticket for urgent cases.
If the Dashboard is inaccessible: Email us directly at helpdesk@pantheon.io.
We will provide another update within 30–60 minutes, or as soon as new information becomes available. Thank you for your patience.
Components affected
Pantheon Customer SitesTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 09/03/2026 07:41PM
This incident has been resolved.
MONITORING
5 days ago - at 09/03/2026 06:44PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
5 days ago - at 09/03/2026 06:23PM
We are currently investigating an issue causing 504 errors on a subset of hosted customer sites. Some visitors may experience timeouts or failed page loads.
Our team is actively working to identify the root cause. We will post an update as soon as we have more information.
If you need immediate assistance:
General concerns:
Open a chat with our support bot and request to open a ticket for urgent cases.
If the Dashboard is inaccessible: Email us directly at helpdesk@pantheon.io.
We will provide another update within 30–60 minutes, or as soon as new information becomes available. Thank you for your patience.
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