Outage in Pantheon
Intermittent File System Error
Resolved MajorIncident Report
We are currently investigating reports of file permissions issues affecting a limited number of sites.
This is being treated with the highest priority, and our team is working diligently to identify and resolve the root cause.
If you are experiencing related errors, please contact Support via chat or submit a ticket.
Our team is ready to assist and will prioritize your case.
We will provide updates as soon as more information becomes available.
Thank you for your patience.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 06/10/2025 03:32PM
Our Engineering team has identified and resolved the issue impacting the known affected sites. All systems are now operating normally.
If you experience any further issues, please open a new support ticket via your dashboard or reach out to our chat support. We'll address each report individually and resolve them as quickly as possible.
Thank you for your patience and understanding.
IDENTIFIED
10 months ago - at 06/10/2025 01:20PM
Our team is continuing to work on a fix for this issue. We will update you within next 4 hours, or sooner if new information is available.
IDENTIFIED
10 months ago - at 06/10/2025 09:18AM
We continue working on the resolution and will update you within next 4 or sooner if new information becomes available.
IDENTIFIED
10 months ago - at 06/10/2025 05:15AM
We are actively working on a fix for this issue and will provide another update within 4 hours, or sooner if new information becomes available.
IDENTIFIED
10 months ago - at 06/10/2025 01:15AM
We are continuing to work on a fix for this issue.
IDENTIFIED
10 months ago - at 06/10/2025 12:14AM
We are actively working on a fix for this issue.
IDENTIFIED
10 months ago - at 06/09/2025 11:14PM
We are continuing to work on a fix for this issue.
IDENTIFIED
10 months ago - at 06/09/2025 11:13PM
The issue has been identified and a fix is being implemented.
MONITORING
10 months ago - at 06/09/2025 10:17PM
All impacted sites have been repaired. We will monitor the situation for 30 minutes, please contact support if you see any remaining issues.
IDENTIFIED
10 months ago - at 06/09/2025 09:56PM
Our Engineering team has identified the root cause of the file permission issues and is actively working on remediation.
We will provide another update within the next hour or sooner if additional information becomes available.
INVESTIGATING
10 months ago - at 06/09/2025 08:29PM
Our Engineering team is actively investigating the issue, focusing on the affected sites to identify the root cause.
We will provide another update within the next 30–60 minutes or sooner if new information becomes available.
Thank you for your continued patience and understanding.
INVESTIGATING
10 months ago - at 06/09/2025 07:22PM
We are currently investigating reports of file permissions issues affecting a limited number of sites.
This is being treated with the highest priority, and our team is working diligently to identify and resolve the root cause.
If you are experiencing related errors, please contact Support via chat or submit a ticket.
Our team is ready to assist and will prioritize your case.
We will provide updates as soon as more information becomes available.
Thank you for your patience.
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