Outage in Planday

Issues with Planday's technical support line (Denmark and Norway)

Resolved Minor
April 01, 2022 - Started about 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

We're sorry to report that our Danish and Norwegian technical support phone lines are unavailable due to a third-party incident. In the meantime, our Support is available via the chat functionality located within your Planday portal. This page will be updated at we get more information from our third-party provider.
Components affected
Planday Web Planday Punch Clock Planday Mobile App - Android Planday Kiosk App Planday Mobile App - iOS Planday Help Chat
Latest Updates ( sorted recent to last )
MONITORING about 2 years ago - at 04/01/2022 02:21PM

The issue has now been mitigated as a fix as been implemented. The third-party will continue to monitor the results.

INVESTIGATING about 2 years ago - at 04/01/2022 10:54AM

We're sorry to report that our Danish and Norwegian technical support phone lines are unavailable due to a third-party incident.

In the meantime, our Support is available via the chat functionality located within your Planday portal.

This page will be updated at we get more information from our third-party provider.

Latest Planday outages

Performance issues on Planday Kiosk App - about 1 month ago
Slow response time for some Planday accounts - about 2 months ago
Some customers might experience performance issue - 2 months ago
Dataløn integration temporarily disconnected due to third-party system update - 3 months ago
Sporadic service disruption caused by third-party provider - 3 months ago

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