Outage in Plivo

Delays in processing 10DLC Campaign and Longcode Registration requests in the US

Minor
April 30, 2024 - Started 16 days ago
Official incident page

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Outage Details

Dear Valued Customer, Our campaign registry partner is experiencing delays in registering new campaigns. This may impact any new campaign registrations under 10DLC towards the US phone numbers. Users might encounter issue when linking numbers to their 10DLC campaign. Existing campaigns will not face any problems. We are actively working with our carrier partner to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #61286
Components affected
Plivo Longcode SMS, USA & Canada
Latest Updates ( sorted recent to last )
MONITORING 13 days ago - at 05/03/2024 03:03PM

Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.

INVESTIGATING 14 days ago - at 05/02/2024 07:36PM

We are currently investigating this issue.

MONITORING 16 days ago - at 04/30/2024 07:52PM

Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.

INVESTIGATING 16 days ago - at 04/30/2024 06:39PM

Dear Valued Customer,

Our campaign registry partner is experiencing delays in registering new campaigns. This may impact any new campaign registrations under 10DLC towards the US phone numbers.
Users might encounter issue when linking numbers to their 10DLC campaign. Existing campaigns will not face any problems.

We are actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#61286

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