Outage in Plivo

Delivery delay on Outbound Tollfree MMS towards T-Mobile phone numbers in the US.

Resolved Minor
May 16, 2024 - Started 28 days ago - Lasted about 7 hours
Official incident page

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Outage Details

Dear Valued Customer, We are currently observing outbound Tollfree MMS delivery delays for a small segment of T-Mobile phone numbers in the US. All other MMS services are operating normally. We are actively working with our carrier to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #62242
Components affected
Plivo MMS, USA & Canada
Latest Updates ( sorted recent to last )
RESOLVED 28 days ago - at 05/16/2024 10:44PM

This incident has been resolved.

MONITORING 28 days ago - at 05/16/2024 10:27PM

Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.

IDENTIFIED 28 days ago - at 05/16/2024 05:32PM

Our carrier partner have identified the issue and they are working to implement a solution. We will provide an update as soon as we have additional information.

MONITORING 28 days ago - at 05/16/2024 04:49PM

Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.

INVESTIGATING 28 days ago - at 05/16/2024 03:44PM

Dear Valued Customer,

We are currently observing outbound Tollfree MMS delivery delays for a small segment of T-Mobile phone numbers in the US. All other MMS services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#62242

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