Outage in Plivo

Delivery delay on Inbound/Outbound toll-free SMS and MMS towards T-Mobile phone numbers in the US

Resolved Minor
June 05, 2024 - Started 19 days ago - Lasted about 5 hours
Official incident page

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Outage Details

Dear Valued Customer, One of our carrier partners is currently observing inbound/outbound toll-free SMS and MMS delivery delays towards T-Mobile phone numbers in the US region. All other services are operating normally. We are actively working with our carrier to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #63825
Components affected
Plivo MMS, USA & Canada Plivo Toll-free SMS, USA & Canada
Latest Updates ( sorted recent to last )
RESOLVED 19 days ago - at 06/05/2024 08:58PM

This incident has been resolved.

MONITORING 19 days ago - at 06/05/2024 06:50PM

Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.

INVESTIGATING 19 days ago - at 06/05/2024 03:58PM

Dear Valued Customer,

One of our carrier partners is currently observing inbound/outbound toll-free SMS and MMS delivery delays towards T-Mobile phone numbers in the US region. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#63825

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