Outage in Postmark

Reminder: Changes to Email API validation going live at 1:30pm EST

Resolved Major
November 28, 2023 - Started 5 months ago - Lasted about 2 hours
Official incident page

Need to monitor Postmark outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Postmark, and never miss an outage again.
Start Free Trial

Outage Details

Changes to Email API validation – Action may be required

We're making some improvements to our API infrastructure and as a result, we're changing how we handle the validation of your API requests beginning today, November 28th at 1:30pm EST.

In the past, Postmark's email API has been pretty forgiving to requests that are passed incorrectly. In some cases, we've accepted invalid request headers, malformed JSON and mismatched field types — even if they didn't match our API documentation. Going forward, we'll start to reject invalid requests and return an error message instead.

If you see Postmark return error messages to API requests that were previously accepted without issues, please double-check your request JSON and ensure it is actually valid. The possible failures are:

- HTTP error 415: Unsupported Media Type. Solution: Check that the documented request headers are being passed (Content-Type and Accept)
- HTTP error 422. API error code: 403 — Invalid request fields(s) - {FIELD_NAME}. The {FIELD_NAME} will indicate where the invalid JSON is.
- HTTP error 422. API error code: 402 — Invalid JSON. The request payload is not valid JSON

We recommend using a tool such as [JSONLint](https://jsonlint.com/) to check your request payloads for any obvious validation errors, if that shows no issues then refer to our [API documentation](https://postmarkapp.com/developer/api/email-api) pages and make sure your request matches the schema(s) we are expecting.

Blackout periods were previously held on November 15th to help you catch any issues ahead of this cut over.

See our [full announcement here](https://postmarkapp.com/updates/changes-to-email-api-validation-action-may-be-required) for more details and some common reasons why your request might be invalid.

If you have any questions or need any help [let us know](https://postmarkapp.com/contact).

The easiest way to monitor Postmark and all cloud vendors

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3154 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime