Rebrandly Status

Resolved Increased API error rate

We are currently investigating an issue with increased error rate for the Rebrandly API. Links redirection and tracking is not affected.

Resolved Networking issues affecting Rebrandly API and Dashboard

We are currently experiencing networking issues that impact Dashboard and API reachability from the internet. We have evidence of intermittent networking issues and responses with error code 500/504 returned from our Cloud provider, as part of a wider issue affecting Amazon Web Services (Lambda, API Gateway, CloudFront, CloudWatch) in USA North Virginia, where a sensitive part of the Rebrandly Link management API is hosted. As the Rebrandly Dashboard is itself relying on the Rebrandly API, you might experience unexpected logout or failure at creating or editing resources. IMPORTANT: the issue does not affect the uptime of existing Links at all, but may impact the ability to create new links or to alter an existing link's destination URL. We recommend your API scripts be equipped with fault-tolerant strategies as - most of the time, from our data - a Retry operation will make it. No data loss is expected.

Resolved Downtime in links redirection

There is an ongoing downtime issue for branded links and system links. We are currently investigating this issue.

Resolved Dashboard login issues

Users are reporting they cannot access their Rebrandly dashboard due to login failures. Links uptime is not affected by this, as well as programmatic access (API) to Rebrandly accounts. Investigating

Resolved Downtime in links redirection

We just identified a downtime in links redirection, investigating right now

Resolved Traffic spike

Upon investigation, we identified a spike in click traffic that affected a few domains which caused for some links to not redirect properly. This incident resulted in a partial outage of few minutes. This issue has been handled by the autoscaling system. Anything is operational at the moment. We are continuing to monitor the situation.

Resolved Intermittent DNS service interruption

A technical issue is affecting one of our domain name suppliers today. Because of that, we are experiencing degraded performances on specific DNS services. Most of the domain names registered through Rebrandly may be down intermittently in some World regions. Our engineers are in constant contact with our supplier. Their engineers are currently working to solve the problem. - NOTE: This issue does not affect the links created with the domain rebrand.ly and links created with "external" domain names: not registered directly via Rebrandly.

Resolved Intermittent DNS service interruption

We are experiencing degraded performance on Branded Domains registered with Rebrandly. In some cases this could lead to a slow redirection on newly registered Branded Domains. The issue is related to DNS lookup, the service may fail intermittently. Our engineers are monitoring the issue.

Resolved High latency in Rebrandly API operations

We are aware of issues while reaching Rebrandly API. As a consequence, also the Rebrandly Dashboard is experiencing a downtime period. Rebrand.ly links and Branded Links redirection is not affected and will be guaranteed as usual.

Resolved High latency for branded links redirection

Our engineers noticed an increased latency for about 10 minutes for most of the branded links and Rebrand.ly links. The redirect may have stopped working for some of them. All links seem to work perfectly now. Our engineers are investigating the incident and monitoring the situation.