Outage in Revenera System Dashboard

FlexNet Operations ALM Email Issues in AWS NAM UAT and AWS EU Production

Resolved Minor
March 14, 2024 - Started 2 months ago - Lasted about 10 hours
Official incident page

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Outage Details

We are experiencing an issue with sending emails through FlexNet Operations ALM in AWS NAM UAT and AWS EU Production environments. Customers may observe an error when FlexNet Operations attempts to send an email such as reset password email. NOTE: FlexNet Operations ALM in AWS NAM Production, Legacy AWS NAM Production, AWS EU UAT and FlexNet Operations LLM UAT/Production environments are not affected by this issue. We are working to identify and resolve the issue as soon as possible and will provide an update when one is available.
Components affected
Revenera System Dashboard FlexNet Operations ALM End User Portal AWS Europe Revenera System Dashboard FlexNet Operations ALM Producer Portal UAT AWS North America Revenera System Dashboard FlexNet Operations ALM End User Portal UAT Revenera System Dashboard FlexNet Operations ALM End User Portal UAT AWS North America Revenera System Dashboard FlexNet Operations ALM Producer Portal UAT Revenera System Dashboard FlexNet Operations ALM Producer Portal AWS Europe
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 03/15/2024 09:21AM

This incident has been resolved.

MONITORING 2 months ago - at 03/15/2024 01:17AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 2 months ago - at 03/14/2024 11:51PM

We are experiencing an issue with sending emails through FlexNet Operations ALM in AWS NAM UAT and AWS EU Production environments. Customers may observe an error when FlexNet Operations attempts to send an email such as reset password email.

NOTE: FlexNet Operations ALM in AWS NAM Production, Legacy AWS NAM Production, AWS EU UAT and FlexNet Operations LLM UAT/Production environments are not affected by this issue.

We are working to identify and resolve the issue as soon as possible and will provide an update when one is available.

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