Outage in Revenera System Dashboard

Software Delivery (ESD) File Upload Issues in FlexNet Operations ALM / LLM UAT Environments

Resolved Minor
May 13, 2024 - Started 7 months ago - Lasted 10 days
Official incident page

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Outage Details

We are currently experiencing issues affecting Software Delivery (ESD) file uploads in FlexNet Operations ALM and LLM UAT environments. We are actively working to resolve these issues and will provide an update when more information is available.
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 05/23/2024 07:22PM

Software Delivery (ESD) file uploads using Aspera and HTTPS is operational, along with file uploads using FTP and SFTP, in the UAT environment. We appreciate your patience. This incident has been resolved.

IDENTIFIED 7 months ago - at 05/22/2024 03:31AM

Software Delivery (ESD) file uploads using FTP and SFTP is operational in the UAT environment. We are continuing to work towards a resolution for HTTPS and Aspera file uploads in UAT. We appreciate your patience and we will provide another update when more information is available.

IDENTIFIED 7 months ago - at 05/21/2024 06:58PM

We have identified issues affecting Software Delivery (ESD) file uploads in FlexNet Operations ALM and LLM UAT environments, preventing customers from uploading file images via HTTPS, FTP/SFTP and Aspera.
This does not impact downloading files from the end user portal.

We are actively working to resolve these issues and will provide an update when more information is available.

MONITORING 7 months ago - at 05/17/2024 11:28PM

Software Delivery (ESD) file uploads using Aspera is operational, along with file uploads using FTP and SFTP, in the UAT environment. We are continuing to work towards a resolution for HTTPS file uploads in UAT. We appreciate your patience and we will provide another update when more information is available.

MONITORING 7 months ago - at 05/17/2024 06:30PM

Software Delivery (ESD) file uploads using FTP and SFTP is operational in the UAT environment. We are continuing to work towards a resolution for HTTPS and Aspera file uploads in UAT. We appreciate your patience and we will provide another update when more information is available.

MONITORING 7 months ago - at 05/15/2024 11:14PM

We are continuing to work towards a resolution for this incident and are monitoring the progress. We will provide a status update when more information is available.

MONITORING 7 months ago - at 05/14/2024 11:01AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 7 months ago - at 05/14/2024 08:49AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 7 months ago - at 05/13/2024 11:03PM

We are continuing to investigate this issue. We will provide status updates as they are available.

INVESTIGATING 7 months ago - at 05/13/2024 07:47PM

We are currently experiencing issues affecting Software Delivery (ESD) file uploads in FlexNet Operations ALM and LLM UAT environments. We are actively working to resolve these issues and will provide an update when more information is available.

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