Outage in Revenera System Dashboard

Revenera Community - Emails sent to support failing

Resolved Minor
May 14, 2025 - Started 24 days ago - Lasted about 7 hours
Official incident page

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Outage Details

Emails sent to Revenera Support using the support@revenera.com email address are bouncing and not getting through to Revenera. The relevant technical team has been engaged and is investigating. At this time, please use the Support case portal available at https://community.revenera.com/s/support-hub for creating and updating cases instead of sending email.
Components affected
Revenera System Dashboard Revenera Community
Latest Updates ( sorted recent to last )
RESOLVED 24 days ago - at 05/14/2025 12:40PM

This incident has been resolved.

IDENTIFIED 24 days ago - at 05/14/2025 06:33AM

Our teams have successfully reproduced the issue and identified a configuration problem as the root cause. They are actively working on a fix and will provide further updates as they become available.

INVESTIGATING 24 days ago - at 05/14/2025 06:24AM

Emails sent to Revenera Support using the support@revenera.com email address are bouncing and not getting through to Revenera. The relevant technical team has been engaged and is investigating.

At this time, please use the Support case portal available at https://community.revenera.com/s/support-hub for creating and updating cases instead of sending email.

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