Outage in Revenera System Dashboard
Service Disruption – FlexNet Operations Analytics (Production)
Resolved MajorIncident Report
Issue:
The FlexNet Operations Analytics service is currently unavailable in the Production environment.
Impact:
Customers may experience errors when accessing analytics-related functionality via the FlexNet Operations Producer Portal impacting both NAM and EU.
Current Status:
Our engineering team is actively investigating the issue and working to restore service as quickly as possible. Updates will be shared as more information becomes available.
Components affected
Revenera System Dashboard FlexNet Operations ALM Producer Portal Revenera System Dashboard FlexNet Operations ALM Producer Portal AWS North America Revenera System Dashboard FlexNet Operations ALM Producer Portal AWS EuropeTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 04/17/2026 03:30PM
The fix has been applied to the EU environment.
Monitoring has verified that all services are operational and no further issues have been detected. This incident is now fully resolved.
IDENTIFIED
10 days ago - at 04/17/2026 03:11PM
The issue has been identified, and a fix has been successfully applied to the NAM environment. We are actively monitoring the NAM environment to ensure stability.
Work is currently underway to apply the fix to the EU environment. Further updates will be shared as progress continues.
INVESTIGATING
11 days ago - at 04/17/2026 01:36PM
Issue:
The FlexNet Operations Analytics service is currently unavailable in the Production environment.
Impact:
Customers may experience errors when accessing analytics-related functionality via the FlexNet Operations Producer Portal impacting both NAM and EU.
Current Status:
Our engineering team is actively investigating the issue and working to restore service as quickly as possible. Updates will be shared as more information becomes available.
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