Outage in Revenera System Dashboard

FlexNet Operations LLM UAT: Unexpected Service Disruption

Resolved Major
April 16, 2025 - Started 15 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently working to resolve an unscheduled outage affecting the FlexNet Operations LLM UAT Producer Portal and End User Portal applications. This issue is impacting access to the application via both the user interface and web services.
Components affected
Revenera System Dashboard FlexNet Operations LLM UAT End User Portal Revenera System Dashboard FlexNet Operations LLM UAT Producer Portal Revenera System Dashboard FlexNet Operations ALM Producer Portal UAT Revenera System Dashboard FlexNet Operations ALM Producer Portal UAT AWS North America Revenera System Dashboard FlexNet Operations ALM End User Portal UAT Revenera System Dashboard FlexNet Operations ALM End User Portal UAT AWS North America
Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 04/16/2025 06:06PM

This incident has been resolved.

MONITORING 15 days ago - at 04/16/2025 04:27PM

A fix has been successfully implemented. We are currently monitoring to ensure stability and optimal performance.

IDENTIFIED 15 days ago - at 04/16/2025 03:45PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 15 days ago - at 04/16/2025 03:39PM

Based on our investigations, the ongoing outage in the FlexNet Operations LLM UAT application is also impacting the Electronic Software Delivery module for FlexNet Operations ALM UAT for NAM1, NAM2, NAM4.

Our teams are actively working to resolve this matter, and we will provide further updates as more information becomes available. Thank you for your patience and understanding.

INVESTIGATING 15 days ago - at 04/16/2025 02:51PM

We are currently working to resolve an unscheduled outage affecting the FlexNet Operations LLM UAT Producer Portal and End User Portal applications. This issue is impacting access to the application via both the user interface and web services.

Latest Revenera System Dashboard outages

FlexNet Operations ALM PROD: License generator service down - 6 days ago
Intermittent Connectivity to FlexNet Operations Cloud EU servers - about 1 month ago
FlexNet Operations LLM UAT: Issues creating Cloud License Servers - about 2 months ago
FlexNet Operations Reporter: Unscheduled outage - 3 months ago
Incident: FNO services Down - 3 months ago

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