Outage in Rivery

Rivers Failing with Stored Procedure Execution Error - Snowflake

Resolved Minor
November 01, 2023 - Started 7 months ago - Lasted 1 day
Official incident page

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Outage Details

We've detected an issue affecting some of our rivers, resulting in a specific error message: "Stored procedure execution error: Scoped transaction started in stored procedure is incomplete and it was rolled back." Root Cause: This issue has been identified as a direct result of the recent Snowflake upgrade we deployed. We understand the impact this has on your operations and deeply regret any inconvenience caused. Our Action Plan: Our engineering team is fully engaged in addressing this matter. They are actively investigating the problem and working tirelessly to resolve it as quickly as possible. We appreciate your patience and understanding as we work to ensure the continued reliability of your rivers. For real-time updates and to track the progress of this resolution, please stay tuned to this status page. Your trust and satisfaction are of utmost importance to us, and we thank you for your understanding during this time.
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 11/03/2023 08:14AM

We have successfully resolved the Snowflake connector issue.
Our team has rolled back recent changes to ensure smooth processes.
We are diligently working in our development environment to address any issues and plan to redeploy once we fix the issue.

We appreciate your patience and cooperation.

For questions or assistance, please reach out to Rivery's support team.

Thank you for your understanding and trust.

INVESTIGATING 7 months ago - at 11/02/2023 08:02AM

Our team is actively investigating the stored procedure error caused by a recent Snowflake upgrade.
Rest assured, we're committed to resolving this as quickly as possible.

Thank you for your patience.

INVESTIGATING 7 months ago - at 11/01/2023 02:29PM

We've detected an issue affecting some of our rivers, resulting in a specific error message:
"Stored procedure execution error: Scoped transaction started in stored procedure is incomplete and it was rolled back."

Root Cause:
This issue has been identified as a direct result of the recent Snowflake upgrade we deployed. We understand the impact this has on your operations and deeply regret any inconvenience caused.

Our Action Plan:
Our engineering team is fully engaged in addressing this matter. They are actively investigating the problem and working tirelessly to resolve it as quickly as possible.

We appreciate your patience and understanding as we work to ensure the continued reliability of your rivers.
For real-time updates and to track the progress of this resolution, please stay tuned to this status page.
Your trust and satisfaction are of utmost importance to us, and we thank you for your understanding during this time.

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