Outage in SailPoint

502 Gateway Error on US-EAST-1

Resolved Major

April 03, 2024 - Started 28 days ago - Lasted about 10 hours
Official incident page

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Outage Details

We are currently investigating this issue.

Latest Updates ( sorted recent to last )

RESOLVED 28 days ago - at 04/04/2024 01:21AM

The issue has now been resolved.

MONITORING 28 days ago - at 04/03/2024 09:30PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 28 days ago - at 04/03/2024 09:15PM

We have identified the issue causing 502 error for customers in US-East-1. A fix is being implemented.

INVESTIGATING 28 days ago - at 04/03/2024 03:46PM

We are currently investigating this issue.

Latest SailPoint outages

SAML Authentication in US-East-1 SandBox Tenants Degraded - about 6 hours ago

Workflows unavailable in US-East-1 - about 7 hours ago

NERM - Workflow Session queues are delayed - about 16 hours ago

Error "An internal fault occurred" while saving the source config. - 2 days ago

[NERM] Non-Employee Risk Management Profiles API has degraded performance - 9 days ago

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