Outage in SailPoint

SAML Authentication in ISC Tenants Degraded

Resolved Major
May 06, 2024 - Started 13 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating this issue. Right now, it appears that ISC customers are unable to log into their tenants with SAML related errors. The team is currently investigating this issue and apologizes for any inconvenience.
Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 05/06/2024 05:08PM

This incident has been resolved for all regions.

IDENTIFIED 13 days ago - at 05/06/2024 04:55PM

We have identified the issue and the teams have now resolved this for multiple regions including US-EAST-1 and AP-Southeast 1 and 2. The team will work to resolve the outstanding regions and will continue to update.

IDENTIFIED 13 days ago - at 05/06/2024 04:49PM

We have identified the issue preventing customers from authenticating with their ISC tenant. We are working to remediate the issue and hope to have an additional update shortly.

Thank you for your patience and understanding.

INVESTIGATING 13 days ago - at 05/06/2024 04:18PM

We are currently investigating this issue. Right now, it appears that ISC customers are unable to log into their tenants with SAML related errors. The team is currently investigating this issue and apologizes for any inconvenience.

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