Outage in Salsify

Readiness Report Update Process Failing

Resolved Major
August 31, 2023 - Started 9 months ago - Lasted 1 day
Official incident page

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Outage Details

Our Engineering team has identified an issue that is blocking some of our Amazon Selling Partner Connection’s from being updated with Amazon’s latest requirements. This is also blocking pending updates/fixes waiting to be deployed. Our Engineering team is actively working to identify the root cause and find a resolution. We will continue to make updates here as we have more information to share. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Components affected
Salsify Amazon Salsify Syndication
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 09/01/2023 03:53PM

Our Engineering team has confirmed the affected components are all running as expected again.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

MONITORING 9 months ago - at 08/31/2023 06:10PM

Our Engineering team has identified that the issue blocking some of our Amazon Selling Partner Connections from being updated with Amazon's latest requirements is also blocking our custom Readiness Reports from being updated via the Self-Service option.

Our engineering team has deployed a fix and is now monitoring the state of the affected components. We will continue to monitor and make updates here as we have more information to share. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

IDENTIFIED 9 months ago - at 08/31/2023 04:34PM

Our Engineering team has identified that the issue blocking some of our Amazon Selling Partner Connections from being updated with Amazon's latest requirements is also blocking our custom Readiness Reports from being updated via the Self-Service option.
Our Engineering team has identified the root cause and is currently working on a fix.
We will continue to make updates here as we have more information to share. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

INVESTIGATING 9 months ago - at 08/31/2023 02:33PM

Our Engineering team has identified an issue that is blocking some of our Amazon Selling Partner Connection’s from being updated with Amazon’s latest requirements. This is also blocking pending updates/fixes waiting to be deployed.

Our Engineering team is actively working to identify the root cause and find a resolution. We will continue to make updates here as we have more information to share.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

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