Outage in SEDNA

Inability to access Sedna - customers on the Dublin Cluster

Resolved Minor
September 27, 2023 - Started 7 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are aware of an issue affecting a number of customers on a specific Infrastructure cluster (Dublin). Affected end users are unable to log into Sedna. We are investigating this as an emergency.
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 09/27/2023 03:49PM

Service has been restored and affected end users are now able to log into Sedna. The root cause was related to a configuration item in the Database layer and this has been rectified. Please accept our sincere apologies for any inconvenience caused.

IDENTIFIED 7 months ago - at 09/27/2023 03:08PM

An issue has been detected in the database layer for the customer tenants affected. A rollback of the recent deployment is being made and we will report back shortly. This should resolve the incident. Apologies for any inconvenience caused.

INVESTIGATING 7 months ago - at 09/27/2023 02:49PM

We are aware of an issue affecting a number of customers on a specific Infrastructure cluster (Dublin). Affected end users are unable to log into Sedna. We are investigating this as an emergency.

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