Outage in SendGrid

New Marketing Campaigns Delays

Resolved Major
January 11, 2023 - Started over 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

Starting around 2:53 PM PST on January 11th, our engineers began investigating an issue with sending via the new Marketing Campaigns. Customers may see delays with scheduled Single Sends. This currently impacts all mail using SingleSends, Automations, and SendTests. Legacy Marketing and Mail Send API are not impacted. We will provide another update in an hour or as soon as more information becomes available.
Components affected
SendGrid Marketing Campaigns
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 01/12/2023 12:39AM

Our engineers have monitored the fix and confirmed the issue has been resolved. All services are now operating normally at this time.

MONITORING over 1 year ago - at 01/12/2023 12:12AM

It was discovered that customers attempting to send new single sends within the down period may have received credit usage errors. Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 1 hour or as soon as more information becomes available.

IDENTIFIED over 1 year ago - at 01/11/2023 11:42PM

Our engineers have identified the issue and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING over 1 year ago - at 01/11/2023 11:26PM

Starting around 2:53 PM PST on January 11th, our engineers began investigating an issue with sending via the new Marketing Campaigns. Customers may see delays with scheduled Single Sends. This currently impacts all mail using SingleSends, Automations, and SendTests. Legacy Marketing and Mail Send API are not impacted. We will provide another update in an hour or as soon as more information becomes available.

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