SendGrid Status

Resolved API Connection Errors, Mail Send and Stat Delays, and Site Unavailability

Starting around 4:45pm PT, our engineers began investigating an issue with API connection errors, mail send delays, and site unavailability. Customers may be experiencing intermittent API connection issues and notice mail send delays, including Marketing Campaigns. Stats and event webhook posts may also be delayed. Also, customers may have difficulty accessing our site at app.sendgrid.com. We will provide updates in the next hour or sooner as they become available.

Resolved Azure SendGrid Login Failures

Beginning around 12:00AM PT Thursday, we began to receive login failure reports for Azure-created SendGrid account users attempting to log in via the Azure portal specifically. At this time, our engineering team is investigating these login failures. Logging into the SendGrid website directly using your SendGrid account's credentials will allow for access into your account until this issue is resolved. This issue has not impacted mail send. We will provide updates in the next hour or sooner as they become available.

Resolved Billing Payments Declined

Our engineers are investigating an issue with our Billing service. Customers may receive notifications of declined payments. Also customers may be unable to upgrade their accounts to a paid plan. This does not impact mail send. We will provide another update in one hour or as soon as more information becomes available.

Resolved Single Send Stats Delays

Starting around 6am PT, our engineers identified an issue with Single Sends. Customers may have experienced stat delays for Single Sends. This did not impact mail send. Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.

Resolved False Bounces and Blocks for mail sent to icloud.com domains

Around 4.13am PT~, a third party service declared an incident that is impacting with mail sent to icloud.com domains including icloud.com, me.com, and mac.com. A subset of users may see false bounces and blocks when sending mail to these domains. We will provide updates within the next hour or as they become available.

Resolved Mail Delays

As of 4.00am PT, our engineers are investigating an issue with one of our data centers. At this time, there will be mail delays for a small subset of customers. We will provide another update in 1 hour or as soon as more information becomes available.

Resolved Timeout Errors for Legacy Marketing Campaigns

Starting around 9:22 A.M. PDT on April 14, 2021, our engineers began investigating an issue with Legacy Marketing Campaigns. Customers may experience 504 Gateway Timeouts when attempting to access features within Legacy Marketing Campaigns. We will provide another update in an hour or as soon as more information becomes available.

Resolved Global Stats and Engagement Stats Delayed

We are currently investigating an issue with Global Stats and Engagement Stats delays starting around 8:40AM PT. This is not impacting mail send. We will provide another update in 1 hour or as soon as more information becomes available.

Resolved Default domain authentication invalidating

Around 2:50pm PT, our engineers began investigating an issue with Domain Authentication, in which users who attempt to validate a new domain will invalidate their default domain and fall back to the default of sendgrid.net. We will provide another update in an hour or as soon as more information becomes available.

Resolved Mail Send Duplicates and Delays

Starting around 4:45pm PT, our engineers began investigating an issue that caused possible duplicate mail sends and delays. We will provide another update in an hour or as soon as more information becomes available.