Number of Incidents
6 outages
Since last incident
7 days
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Minor · 7 days ago · lasted 38 minutes
Marketing Web Pages Fail to Load
Starting around 11 AM PT on September 14th 2023, our engineers began investigating an issue in which certain web pages fail to load. This is due to a third party outage. Although the web console interface when logging into a SendGrid account is not impacted, some documentation pages external to this may result in a 503 error at this time. This does not impact mail send. We will provide an update in an hour or as soon as more information is available.
Minor · 7 days ago · lasted about 1 hour
Starting around 1:00 PM PT on 09/13/23, our engineers began investigating an issue with posts made from our Inbound parse Webhook. Users may experience a delay in posts from our Inbound Parse webhooks. This does not impact mail send. We will provide another update in one hour or as soon as more information becomes available.
Minor · 14 days ago · lasted about 1 hour
KKE customer's unable to load the Marketing Campaign legacy Sender's page section
Starting around 16:30 Wednesday, Pacific Time (PT) on 06-09-2023, our engineers began investigating an issue with Sender’s feature on the Legacy Marketing Campaign. Customer may experience an issue in accessing the page. We will provide another update in one hour or as soon as more information becomes available.
Minor · 21 days ago · lasted about 2 hours
Errors When Using SendGrid API and making DNS request to api.sendgrid.com
Starting around 5:15 PM PT on August 30th, our engineers began investigating an issue with errors being reported when using api.sendgrid.com. Some users may experience timeouts and server errors when connecting to SendGrid API or using the user interface via app.sendgrid.com. We will provide another update in an hour or as soon as more information becomes available.
Minor · 27 days ago · lasted about 2 hours
Reseller IBM accounts experiencing Mail Send API and SMTP issues
Starting around 03:00 AM PDT on 25 August 2023, our engineers have began investigating an issue with mail send requests for SMTP or API. IBM customers may experience issues with mail send requests. This does impact mail send. We will provide another update in 30 minutes or as soon as more information becomes available.
Major · 27 days ago · lasted about 2 hours
Errors When Using SendGrid API and User Interface Systems
Beginning at 2:38 PM PT on August 24th, our engineers began investigating an issue with errors being reported with one of our data centers. Users may experience timeouts and server errors when connecting the SendGrid API or using the user interface via app.sendgrid.com. This includes errors when trying to access the SendGrid login page as well as API responses including 5XX type errors and "internal server error" with valid request information. This did impact mail send for both web API and SMTP, but a deploy was made at 2:45 PM PT to fix the delays in mail sending. Problems with the user interface as well as other non-mail send API connectivity is still being investigated. We will provide another update in an hour or as soon as more information becomes available.
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