Outage in SendGrid

Contact Upload Delays

Resolved Minor

June 25, 2025 - Started 10 months ago - Lasted about 2 hours
Official incident page

Incident Report

Starting around 8:20am PT, June 25th, our engineers started investigating an issue where users may be experiencing delays uploading contacts. Our engineers are investigating the issue and will provide another update within the next hour. Mail send is not affected.

Components affected

SendGrid Marketing Campaigns

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 06/25/2025 06:01PM

Our engineers have monitored the fix and confirmed the issue with contact upload delays has been resolved. All services are now operating normally at this time.

MONITORING 10 months ago - at 06/25/2025 05:03PM

Our engineers have applied a fix to the issue and now are monitoring the results. We will provide an update in one hour or as soon as it is available

IDENTIFIED 10 months ago - at 06/25/2025 04:09PM

Our engineers have identified the issue and are working toward a fix.

We will provide another update in 1 hr or as soon as more information becomes available.

INVESTIGATING 10 months ago - at 06/25/2025 03:43PM

Starting around 8:20am PT, June 25th, our engineers started investigating an issue where users may be experiencing delays uploading contacts.

Our engineers are investigating the issue and will provide another update within the next hour. Mail send is not affected.

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