Outage in SendGrid
Design Editor Template Not Allowing Movement of Modules
Resolved MinorIncident Report
Summary AI Generated
SendGrid's Design Editor experienced a 28.8-hour outage where users could not move or drag-and-drop modules within email templates, affecting Marketing Campaigns and API components. The issue was traced to Chrome browser version 147, with SendGrid recommending users switch to Safari or Firefox as a workaround. Engineers resolved the underlying compatibility issue and confirmed normal operations were restored.
Starting around 8:22 AM PST on April 22nd, 2026, our engineers began investigating an issue where module movement is not functioning properly within the Design Editor. Customers may experience the inability to select modules for drag-and-drop repositioning. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
20 days ago - at 04/23/2026 09:18PM
Our engineers have monitored the fix and confirmed the issue with module movement in the Design Editor has been resolved. All services are now operating normally at this time.
IDENTIFIED
20 days ago - at 04/23/2026 05:16PM
Our team is still investigating this issue, and we still don't have updates to provide. For now, latest recommendation persist:
For the best experience, please use the latest version of Safari or Firefox while we work on a fix.
We will provide another update as soon as more information becomes available.
IDENTIFIED
21 days ago - at 04/22/2026 08:51PM
Our engineers are continuing to investigate the issue with the Design Editor preventing module movement. Initial findings suggest Chrome's latest update (ver.147) from last Wednesday may be the cause.
For the best experience, please use the latest version of Safari or Firefox while we work on a fix.
We will provide another update as soon as more information becomes available.
INVESTIGATING
21 days ago - at 04/22/2026 06:36PM
Our engineers are continuing to investigate the issue with the Design Editor preventing module movement. Initial findings suggest Chrome's latest update (ver.147) from last Wednesday may be the cause.
For the best experience, please use the latest version of Safari or Firefox while we work on a fix.
We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
21 days ago - at 04/22/2026 05:41PM
Our engineers are continuing to investigate the issue with the Design Editor preventing module movement. We will continue to provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
21 days ago - at 04/22/2026 04:32PM
Starting around 8:22 AM PST on April 22nd, 2026, our engineers began investigating an issue where module movement is not functioning properly within the Design Editor. Customers may experience the inability to select modules for drag-and-drop repositioning. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
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