Outage in SendGrid
Design Editor Template Not Allowing Movement of Modules
Minor
April 22, 2026 - Started about 18 hours ago
Official incident page
Official incident page
Incident Report
Starting around 8:22 AM PST on April 22nd, 2026, our engineers began investigating an issue where module movement is not functioning properly within the Design Editor. Customers may experience the inability to select modules for drag-and-drop repositioning. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
IDENTIFIED
about 14 hours ago - at 04/22/2026 08:51PM
Our engineers are continuing to investigate the issue with the Design Editor preventing module movement. Initial findings suggest Chrome's latest update (ver.147) from last Wednesday may be the cause.
For the best experience, please use the latest version of Safari or Firefox while we work on a fix.
We will provide another update as soon as more information becomes available.
INVESTIGATING
about 16 hours ago - at 04/22/2026 06:36PM
Our engineers are continuing to investigate the issue with the Design Editor preventing module movement. Initial findings suggest Chrome's latest update (ver.147) from last Wednesday may be the cause.
For the best experience, please use the latest version of Safari or Firefox while we work on a fix.
We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
about 17 hours ago - at 04/22/2026 05:41PM
Our engineers are continuing to investigate the issue with the Design Editor preventing module movement. We will continue to provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
about 18 hours ago - at 04/22/2026 04:32PM
Starting around 8:22 AM PST on April 22nd, 2026, our engineers began investigating an issue where module movement is not functioning properly within the Design Editor. Customers may experience the inability to select modules for drag-and-drop repositioning. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
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