Outage in SendGrid
SendGrid - Subset to email services experiencing 5xx errors
Resolved MinorIncident Report
Summary AI Generated
SendGrid experienced 5xx errors affecting website services for 37 minutes on 05/12/2026 from 16:10 to 16:27 PDT. Users encountered issues accessing subusers, domain authentication, link branding records, account access, and account statistics, though mail sending functionality remained unaffected. Engineers implemented a fix and confirmed all services returned to normal operation.
Between 16:10 PDT and 16:27 PDT on 05/12/2026, our engineers began investigating an issue with a subset of services experiencing 5xx errors. Users may have experienced issues when accessing subusers, authenticating domains and link branding records, accessing the account, and checking account stats.
This does not impact mail send.
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
Components affected
SendGrid WebsiteTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 15 hours ago - at 05/13/2026 12:22AM
Our engineers have monitored the fix and confirmed all services are now operating normally.
MONITORING
about 16 hours ago - at 05/12/2026 11:48PM
Between 16:10 PDT and 16:27 PDT on 05/12/2026, our engineers began investigating an issue with a subset of services experiencing 5xx errors. Users may have experienced issues when accessing subusers, authenticating domains and link branding records, accessing the account, and checking account stats.
This does not impact mail send.
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
Latest SendGrid outages
Teammates invited to SendGrid are prompted to create standalone Unified accounts instead of joining the inviting one - about 23 hours ago
Mail Delay - 6 days ago
Incorrect Tax Amount in Invoices - 7 days ago
Design Editor Template Not Allowing Movement of Modules - 21 days ago
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