Use cases
Software Products E-commerce MSPs Schools Development & Marketing DevOps Agencies Help Desk
Company
Internet Status Blog Pricing Log in Get started free

Outage in SendGrid

Teammates invited to SendGrid are prompted to create standalone Unified accounts instead of joining the inviting one

Resolved Minor
May 12, 2026 - Started about 23 hours ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

SendGrid experienced an issue where invited teammates were unable to join their organizations and were instead prompted to create standalone Twilio Unified accounts, preventing new team members from accessing their intended organizations. The issue affected teammate invitation functionality but did not impact mail sending services. Engineers implemented a fix after 1.8 hours, requiring affected users to request new invite links and clear their browser cache and cookies before attempting to join again.

Starting around 9 AM PDT on Tuesday, 5/12/2026, our engineers started investigating an issue with teammates, where invitees could not join their organizations and instead they were led to creating standalone Twilio Unified accounts. New teammates, therefore, are unable to join their organizations at the time. This issue does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.

Trusted by 1,000+ teams

Never miss outages in third-party dependencies

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

IsDown status aggregator dashboard
Latest Updates ( sorted recent to last )
RESOLVED about 21 hours ago - at 05/12/2026 06:20PM

Our engineers have monitored the fix and confirmed the issue with teammate account creation has been resolved. All services are now operating normally at this time.

MONITORING about 22 hours ago - at 05/12/2026 05:13PM

Our engineers have implemented a fix and are monitoring system performance. Teammates that were impacted by the issue need to request a new invite link and delete cache and cookies on their browsers before attempting to join again. We will provide another update in one hour or as soon as more information becomes available.

IDENTIFIED about 22 hours ago - at 05/12/2026 04:59PM

Our engineers have identified the issue and are working toward a fix. We will provide another update in one hour or as soon as more information becomes available.

INVESTIGATING about 23 hours ago - at 05/12/2026 04:31PM

Starting around 9 AM PDT on Tuesday, 5/12/2026, our engineers started investigating an issue with teammates, where invitees could not join their organizations and instead they were led to creating standalone Twilio Unified accounts. New teammates, therefore, are unable to join their organizations at the time. This issue does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.

Never miss outages in third-party dependencies

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook