Outage in SendGrid
Teammates invited to SendGrid are prompted to create standalone Unified accounts instead of joining the inviting one
Resolved MinorIncident Report
Summary AI Generated
SendGrid experienced an issue where invited teammates were unable to join their organizations and were instead prompted to create standalone Twilio Unified accounts, preventing new team members from accessing their intended organizations. The issue affected teammate invitation functionality but did not impact mail sending services. Engineers implemented a fix after 1.8 hours, requiring affected users to request new invite links and clear their browser cache and cookies before attempting to join again.
Starting around 9 AM PDT on Tuesday, 5/12/2026, our engineers started investigating an issue with teammates, where invitees could not join their organizations and instead they were led to creating standalone Twilio Unified accounts. New teammates, therefore, are unable to join their organizations at the time. This issue does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
about 21 hours ago - at 05/12/2026 06:20PM
Our engineers have monitored the fix and confirmed the issue with teammate account creation has been resolved. All services are now operating normally at this time.
MONITORING
about 22 hours ago - at 05/12/2026 05:13PM
Our engineers have implemented a fix and are monitoring system performance. Teammates that were impacted by the issue need to request a new invite link and delete cache and cookies on their browsers before attempting to join again. We will provide another update in one hour or as soon as more information becomes available.
IDENTIFIED
about 22 hours ago - at 05/12/2026 04:59PM
Our engineers have identified the issue and are working toward a fix. We will provide another update in one hour or as soon as more information becomes available.
INVESTIGATING
about 23 hours ago - at 05/12/2026 04:31PM
Starting around 9 AM PDT on Tuesday, 5/12/2026, our engineers started investigating an issue with teammates, where invitees could not join their organizations and instead they were led to creating standalone Twilio Unified accounts. New teammates, therefore, are unable to join their organizations at the time. This issue does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
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