Outage in SendGrid
EU located subusers unable to send emails
Resolved MinorIncident Report
Summary AI Generated
EU-located subusers were unable to send emails through SendGrid's API v3, receiving "User is not authorized to send mail based on their regional attribute" errors. The issue lasted 2.8 hours starting around 08:30 AM PST on April 15th, 2026, affecting only email sending functionality for EU subusers. Engineers implemented a fix and confirmed resolution after monitoring system performance.
Starting around 08:30 AM PST on April 15th, 2026, our engineers began investigating an issue with EU subusers that are unable to send emails. Customer may experience the error "User is not authorized to send mail based on their regional attribute." This is currently being investigated. This impacts mail send only for subusers located in EU. We will provide another update in an hour or as soon as more information becomes available.
Components affected
SendGrid API v3Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 04/15/2026 06:44PM
Our engineers have monitored the fix and confirmed the issue with EU subusers unable to send emails has now been resolved. All services are now operating normally at this time.
MONITORING
1 day ago - at 04/15/2026 06:37PM
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
INVESTIGATING
1 day ago - at 04/15/2026 05:06PM
We are continuing investigating this issue. We will provide more updates in 2 hours, or as soon as they become available.
INVESTIGATING
2 days ago - at 04/15/2026 04:00PM
Starting around 08:30 AM PST on April 15th, 2026, our engineers began investigating an issue with EU subusers that are unable to send emails. Customer may experience the error "User is not authorized to send mail based on their regional attribute." This is currently being investigated. This impacts mail send only for subusers located in EU. We will provide another update in an hour or as soon as more information becomes available.
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