Outage in SendGrid
Customers unable to raise support tickets
Resolved MinorIncident Report
Summary AI Generated
Starting around 07:30 AM PST on April 15th, 2026, SendGrid customers were unable to create support tickets through the website, being redirected to a blank page instead, though chat support remained functional. The issue affected only the support ticket system on the website and did not impact mail sending services. Engineers implemented a fix and confirmed full resolution after 32 minutes of monitoring.
Starting around 07:30 AM PST on April 15th, 2026, our engineers began investigating an issue with users able to open support tickets. Customers are being redirected to a blank page when trying to open a support ticket, but chat options are still available. This does not impact mail send. We will provide another update in two hours or as soon as more information becomes available.
Components affected
SendGrid WebsiteTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 04/15/2026 03:49PM
Our engineers have monitored the fix and confirmed the issue with the support page and ticket creation has been resolved. All services are now operating normally at this time.
MONITORING
2 days ago - at 04/15/2026 03:28PM
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
INVESTIGATING
2 days ago - at 04/15/2026 03:19PM
Starting around 07:30 AM PST on April 15th, 2026, our engineers began investigating an issue with users able to open support tickets. Customers are being redirected to a blank page when trying to open a support ticket, but chat options are still available. This does not impact mail send. We will provide another update in two hours or as soon as more information becomes available.
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