Outage in Servers Australia

Reduced Capacity & Redundancy - Equinix PE2

Resolved Maintenance
April 28, 2022 - Started about 2 years ago - Lasted about 23 hours
Official incident page

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Outage Details

Network engineers have been alerted to one of our transit connections in the Equinix PE2 facility going down this morning at around 9:05 AM AEST. The issue appears to be related to our upstream provider. Therefore, we have reached out to them for further investigation. Because of our redundant upstream connections, no services should be affected. However, while this link is down, services in the Equinix PE2 facility will run at reduced capacity & redundancy. Should you believe to be having network issues in Perth, please open a case with our support team via the MySAU portal or by calling our helpdesk. Further updates will be provided when possible.
Components affected
Servers Australia Perth Servers Australia Equinix PE2 Servers Australia Network
Latest Updates ( sorted recent to last )
MONITORING about 2 years ago - at 04/29/2022 01:20AM

Our upstream provider has advised that the service has been restored.

We have turned this link back up in to production and can see that traffic has returned to normal.

We will be awaiting further updates to know the cause of this issue.

INVESTIGATING about 2 years ago - at 04/29/2022 12:14AM

Our upstream provider has confirmed that they will have a technician onsite in the next 10 minutes to identify what is happening.

Further updates will come once we hear from them.

INVESTIGATING about 2 years ago - at 04/28/2022 11:33PM

Network engineers have been alerted to one of our transit connections in the Equinix PE2 facility going down this morning at around 9:05 AM AEST.

The issue appears to be related to our upstream provider. Therefore, we have reached out to them for further investigation.

Because of our redundant upstream connections, no services should be affected. However, while this link is down, services in the Equinix PE2 facility will run at reduced capacity & redundancy.

Should you believe to be having network issues in Perth, please open a case with our support team via the MySAU portal or by calling our helpdesk.

Further updates will be provided when possible.

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