Outage in Servers Australia

Loss of connection on backhaul - Brisbane

Resolved Minor
December 13, 2023 - Started 5 months ago - Lasted about 4 hours
Official incident page

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Outage Details

Our monitoring has alerted us to the fact that we have lost our primary backhaul connection to Brisbane. We are currently investigating this and investigating this issue with our upstream providers.
Components affected
Servers Australia Dedicated Servers Servers Australia xDSL/EFM Servers Australia Brisbane Servers Australia Private Cloud Servers Australia Colocation Servers Australia Managed Wordpress Servers Australia Cloud Servers Servers Australia Network
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 12/14/2023 03:11AM

This incident has been resolved.

MONITORING 5 months ago - at 12/13/2023 11:38PM

Network engineers have successfully restored backhaul between Sydney and Brisbane. If you encounter any issues you can reach out to the support team on 1300 788 862 or log a case via the MySAU portal.

We will continue to monitor this service before resolving this incident.

IDENTIFIED 5 months ago - at 12/13/2023 11:36PM

Our network engineers have identified an issue with the backhaul network between Brisbane and Sydney. They are currently working to rectify the issue.

The IP transit network in both locations is fully operational. Only customers with traffic traversing between Sydney and Brisbane on Servers Australia's network will be effected.

INVESTIGATING 5 months ago - at 12/13/2023 11:00PM

Our monitoring has alerted us to the fact that we have lost our primary backhaul connection to Brisbane. We are currently investigating this and investigating this issue with our upstream providers.

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