Outage in ShipStation

Walmart Import and Postback

Resolved Major
April 20, 2023 - Started about 1 year ago - Lasted 3 days
Official incident page

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Outage Details

We are currently investigating an issue regarding importing orders from Walmart as well as posting back tracking to the selling channel. We will update here when we are further information.
Components affected
ShipStation Walmart
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 04/23/2023 04:19PM

This incident has been resolved. Thank you for your patience. Have a wonderful weekend!

IDENTIFIED about 1 year ago - at 04/21/2023 10:44PM

The issue has been identified and a fix is being implemented. We are seeing success with the fix and are confident it will continue to improve.

INVESTIGATING about 1 year ago - at 04/21/2023 07:28PM

This issue is still being worked on by our teams and with Walmart and continues to be a top priority. While we continue working on the issue, we recommend exporting your orders from Walmart into a CSV and then importing them into ShipStation as a workaround so your Walmart account isn't compromised.

Here is a guide on importing orders via CSV: https://help.shipstation.com/hc/en-us/articles/360036323571-Import-Orders-via-CSV?queryID=c9cd414da19457e81f3aadca837e7a4c

INVESTIGATING about 1 year ago - at 04/21/2023 05:02PM

We are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 04/21/2023 01:44PM

We are continuing to investigate this issue with Walmart. When we have next steps or a resolution, we will be sure to notify you here.

INVESTIGATING about 1 year ago - at 04/20/2023 10:50PM

We are still investigating this issue jointly. When we have a definitive update or resolution, we will let you know here.

INVESTIGATING about 1 year ago - at 04/20/2023 07:38PM

We have reached out to Walmart for additional context in order to resolve the issues being experienced by our merchants. We'll reach out here when we have next steps or a resolution.

INVESTIGATING about 1 year ago - at 04/20/2023 05:26PM

This issue is still being investigated by our teams - thank you for your continued patience.

INVESTIGATING about 1 year ago - at 04/20/2023 03:51PM

Our teams are still investigating this issue. We will provide updates as they are available. Thank you for your patience!

INVESTIGATING about 1 year ago - at 04/20/2023 02:38PM

We are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 04/20/2023 01:41PM

We are currently investigating an issue regarding importing orders from Walmart as well as posting back tracking to the selling channel. We will update here when we are further information.

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