Outage in Sisense

App Not Loading

Resolved Minor
August 09, 2022 - Started over 1 year ago
Official incident page

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Outage Details

The Sisense application is not loading for some users. Engineers are actively investigating the issue. The Sisense Cloud Support Team can be reached at supportdt@sisense.com.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 08/10/2022 04:16PM

All application functionality has been restored, and this issue has been resolved. The Sisense for Cloud Data Support Team can be reached at supportdt@sisense.com for additional help.

Update - Some customers are reporting that they are still not able to reach the site. This is due to caching, and can be resolved by clearing the cache or forcing a refresh.

MONITORING over 1 year ago - at 08/10/2022 11:05AM

All application functionality has been restored, and this issue has been resolved. The Sisense for Cloud Data Support Team can be reached at supportdt@sisense.com for additional help.

MONITORING over 1 year ago - at 08/10/2022 07:39AM

A fix has been implemented, and the Sisense Team is monitoring the results. The team is working to verify that all parts of the application are fully functional.

IDENTIFIED over 1 year ago - at 08/10/2022 01:19AM

We are continuing to work with our third party vendor to fix the issue.
The Sisense Cloud Support Team can be reached at supportdt@sisense.com.

IDENTIFIED over 1 year ago - at 08/10/2022 12:27AM

The issue has been identified to be related to our hosting service. Our IT team is actively working with the third party vendor to restore service.
The Sisense Cloud Support Team can be reached at supportdt@sisense.com

IDENTIFIED over 1 year ago - at 08/09/2022 11:59PM

Our IT and Engineering teams have identified the issue and are actively working to resolve it. The Sisense Cloud Support Team can be reached at supportdt@sisense.com.

INVESTIGATING over 1 year ago - at 08/09/2022 07:59PM

The Sisense application is not loading for some users. Engineers are actively investigating the issue. The Sisense Cloud Support Team can be reached at supportdt@sisense.com.

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