Outage in Skytap

Hosting Degradation in CN-HongKong-M-1

Resolved Major
July 10, 2023 - Started 10 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We have identified an issue related to hosting services in our CN-HongKong-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted We will provide an update within one hour.
Components affected
Skytap CN-HongKong-M-1 x86 Compute
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 07/10/2023 05:14PM

The issue related to hosting services in our CN-HongKong-M-1 Region has now been resolved.

At this time, all of the reported symptoms should now be resolved:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted

This disruption may have resulted in some running Virtual Machines being returned to a powered off state. Affected VM owners have been notified directly.

If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.

IDENTIFIED 10 months ago - at 07/10/2023 04:28PM

We have identified an issue related to hosting services in our CN-HongKong-M-1 Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted

We will provide an update within one hour.

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