Outage in SMX Secure Cloud Solutions

External DNS resoution issues

Resolved Minor
March 21, 2024 - Started about 1 month ago - Lasted 6 days
Official incident page

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Outage Details

There is currently an issue where Dreamscape Networks are experiencing some DNS resolution problems (MX records are not able to be resolved) which is resulting in SMX customers not able to look up these domains . These domains will have the NS servers: ns1.syrahost.com ns2.syrahost.com This problem is external to SMX , however we are clearing the cache on a regular basis to so the correct DNS records can be picked up. Further details regarding this will provided once they are known.
Components affected
SMX Secure Cloud Solutions Mail Filtering
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/27/2024 11:11PM

This issue has been resolved.

MONITORING about 1 month ago - at 03/24/2024 09:46PM

A work around is in place which should help prevent DNS failures and allow these domains to resolve. We are working with Dreamscape Networks to resolve this issue fully.

IDENTIFIED about 1 month ago - at 03/21/2024 10:56PM

There is currently an issue where Dreamscape Networks are experiencing some DNS resolution problems (MX records are not able to be resolved) which is resulting in SMX customers not able to look up these domains . These domains will have the NS servers:

ns1.syrahost.com
ns2.syrahost.com

This problem is external to SMX , however we are clearing the cache on a regular basis to so the correct DNS records can be picked up.
Further details regarding this will provided once they are known.

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