Outage in Spektrix

All Spektrix Systems Down

Resolved Minor
April 16, 2024 - Started 19 days ago - Lasted about 8 hours
Official incident page

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Outage Details

Around 1AM BST/8PM EST we began to see outages across all Spektrix systems. We are currently investigating this issue.
Latest Updates ( sorted recent to last )
RESOLVED 18 days ago - at 04/16/2024 08:34AM

From a period of just over two hours, from 01:00-03:05 BST / 20:00-22:05 ET / 17:00-19:05 PT, your client interface and API access via system.spektrix.com was down. Access via custom domains was unimpacted, so web sales continued to be available and orders could confirm online during this time.

Overnight tasks such as scheduled reports, integrated mailings or partner API integrations will have failed during this time, and may need to be reattempted this morning.

Please reach out to support@spektrix.com if we can assist further we this.

MONITORING 19 days ago - at 04/16/2024 02:20AM

As of about 3AM BST/10PM EST we have resolved the issue and all Spektrix Systems are back up and fully operational. We will continue to monitor during this period to ensure proper service.

Summary:
Between 1-3AM BST/8-10PM EST all Spektrix Systems went down and returned the message "421 Misdirected Request." During this time Spektrix was inaccessible for use. However, websites using custom domains were able to continue sales as normal during this period.

MONITORING 19 days ago - at 04/16/2024 02:17AM

As of about 3AM BST/10PM EST we have resolved the issue and all Spektrix Systems are back up and fully operational. We will continue to monitor during this period to ensure proper service.

Summary:
Between 1-3AM BST/8-10PM EST all Spektrix Systems went down and returned the message "421 Misdirected Request." During this time Spektrix was inaccessible for use. However, websites using custom domains were able to continue sales as normal during this period.

INVESTIGATING 19 days ago - at 04/16/2024 01:15AM

Around 2AM BST/9PM EST our engineers discovered a problem with our SSL certificates. We are continuing to investigate.

INVESTIGATING 19 days ago - at 04/16/2024 12:35AM

Around 1AM BST/8PM EST we began to see outages across all Spektrix systems. We are currently investigating this issue.

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